REFUND POLICY
Effective Date: May 22, 2026
This Refund Policy applies to all purchases and invoice payments made through gregrubbert.com, operated by Greg Rubbert. Please read this policy carefully before completing any purchase or payment.
1. All Sales Are Final
Due to the digital and immediately deliverable nature of my products, all sales are final. I do not offer returns, refunds, exchanges, or cancellations once a purchase has been completed and the product has been delivered or made available for download or access.
Please review all product descriptions carefully before purchasing. If you have questions about a product prior to completing your purchase, contact me and I will be happy to help.
2. Invoiced Services
For services billed by invoice and processed through Squarespace Payments, payment terms and any applicable cancellation conditions will be specified in the invoice or accompanying agreement. In the absence of such terms, all invoiced amounts are due as stated and non-refundable once work has commenced.
3. Technical Issues — Store Purchases
If you experience a technical problem that prevents you from accessing or downloading a digital product you purchased through the store, please contact me within 14 days of your purchase date. I will respond within 2 business days and work with you in good faith to ensure you can access what you paid for.
This commitment applies to delivery and access failures only. It does not apply to compatibility issues arising from your own hardware, software, or workflow environment, or to dissatisfaction with a product that was accurately described.
4. Billing Disputes — Store Purchases (Paddle)
Store purchases are processed by Paddle, who serves as the Merchant of Record. If you believe you have been charged in error or do not recognize a store charge, please contact me first at the email address below. If I am unable to resolve the issue directly, Paddle handles billing disputes and chargebacks in accordance with their Merchant of Record role and policies.
5. Billing Disputes — Invoice Payments (Squarespace Payments)
If you have a dispute regarding an invoice payment processed through Squarespace Payments, please contact me directly at the email address below. I will work to resolve the matter promptly. Squarespace Payments uses Stripe for payment processing; unresolved disputes may be escalated through Stripe's standard dispute process.
6. Chargebacks
Filing a chargeback — through Paddle, Squarespace Payments/Stripe, or your card issuer — without first contacting me to attempt resolution may result in permanent suspension of access to purchased products. I take every support request seriously and will work in good faith to resolve any legitimate issue.
7. Contact
For any questions or concerns regarding a purchase or payment, please contact me at: info@gregrubbert.com
For store purchases, please include your Paddle order number from your receipt. For invoice payments, please include your invoice number. This helps me assist you as quickly as possible.